Volunteer for us

Volunteer Roles

We have a range of volunteer roles. Watch our volunteers talk about volunteering at Citizens Advice Tendring or see below for some ideas on what we can offer you.

Adviser training

We have a rolling training programme for volunteer advisers. If you are looking to:

  • learn new skills or change career

  • improve your employability and confidence

  • keep your mind active

  • do something positive for your community

  • work with a great team

We’ll train you to work with clients across our full range of enquiry areas, including benefits, employment, housing and money advice.  You could work on the telephone, face to face, or digitally, supported by our team of experienced supervisors.

 

Watch our short video. Want more information?

Other volunteer roles you may be interested in

  • Triage volunteer

    You will be the first point of contact for our clients on the phone so empathy and good communication skills are key to this role. You will take client details, establish the nature of their enquiry and explain the triage process. You will be a key part of our advice team.

  • Administrator

    Use your skills to support our advice team. You may type letters, file, scan, copy and collate documents, call clients to book appointments, organise leaflets and information and send out publicity materials to partners or information to clients.

  • Trainer

    Use your advice and training background to support our trainee advisers through their on-line training. This might be in face to face sessions or on Zoom. You may be involved in assessing their competence or designing learning to meet individual needs.

  • Trustee

    As a trustee you will be responsible for setting the strategic direction of the organisation and making sure we have the funds, people and resources to deliver our services.