Citizens Advice Guide

Self-Help Information

Click on the main topic heading(s) below to go to Self-Help Information shown on the Citizens Advice national website: Advice Guide.

BENEFITS

  • Benefits - introduction

  • Universal Credit

  • Help on a low income

  • Sick or disabled people and carers

  • Child benefit

  • Support for mortgage interest (SMI)

  • Bereavement and funeral benefits

  • Armed forces and veterans

WORK

  • Work

  • Pay

  • Sick Pay

  • Working hours and rest breaks

  • Time off work

  • Holidays and holiday pay

  • Maternity and parental rights

  • Negotiating with your employer

  • Grievance meetings

  • Disciplinary meetings

  • Dismissal

  • Redundancy

  • Resigning

  • After leaving your job

  • Employment tribunals

  • Discrimination at work

  • Agency workers

  • Flexible working

  • Right to work in the UK

  • Safety at work

  • Children

  • Detriment

  • Getting a job

  • Get help

DEBT AND MONEY

  • Get help with the cost of living

  • Help with debt

  • Using a food bank

  • Debt solutions

  • Budgeting

  • Mortgage problems

  • Rent arrears

  • Action your creditor can take

  • Borrowing money

  • Banking

  • Pensions

  • Getting financial help

  • Template letters to creditors

  • Gambling problems

  • Getting tax advice

HEALTH

  • Health

CONSUMER

  • Energy

  • Holidays and transport

  • Buying or repairing a car

  • Scams

  • Something’s wrong with a purchase

  • Insurance

  • Water

  • Phone, internet or TV

  • Home improvements

  • You’ve changed your mind

  • Post

  • Get more help

  • Template letters

  • Event tickets

  • Vets and pets

  • Discrimination in the provision of goods and services

HOUSING

  • Housing

  • Eviction

  • Finding somewhere to live

  • Homeless help

  • Starting to rent from a private landlord

  • Applying for council housing or a housing association home

  • Deposits

  • Paying rent

  • Repairs and housing conditions

  • Fire safety

  • Complaints about landlords and letting agents

  • Renting with other people

  • Ending a private tenancy

  • Moving to another council or housing association home

  • Staying in your council home when someone dies

  • Discrimination

  • Council tax

  • Problems with neighbours

  • Right to reside in the UK

  • If you’ve recently moved to the UK

  • Buying and selling a home

  • Mortgage problems

  • Improving your home

  • University accommodation

  • Lodging and subletting

  • Squatting

  • Excluded occupiers and basic protection

  • Armed forces

IMMIGRATION

  • Applying to the EU Settlement Scheme

  • Getting visas for family members

  • Getting a visitor visa

  • Getting British citizenship

  • Benefits, services and your immigration status

  • Online immigration status

  • Problems with a visa

  • Asylum and refugees

  • Trafficking

  • Deportation and living in the UK illegally

  • Windrush scheme

  • Get help

  • Health and Care Worker visas

FAMILY

  • Living together, marriage and civil partnership

  • How to separate

  • Sorting out money when you separate

  • Making agreements about your children when you separate

  • Sorting out your home when you separate

  • Deaths and wills

  • Gender violence

  • Children, young people and parenting

  • Looking after people

  • Education

LAW AND COURTS

  • Legal system

  • Claiming compensation for a personal injury

  • Discrimination

  • Parking tickets

  • Civil rights